Frequently Asked Questions (F.A.Q.)

How do I pay for my order?

We currently accept the following payment methods: cards, cryptocurrencies, digital wallets, “buy now, pay later” and real-time payments. Find the perfect checkout flow for you by selecting your preferred payment method based on your location.

How many products can I buy?

For most apparel, you can buy up to 2 units per style. For limited editions, 1 unit per style, while supplies last. Accessories: up to 2 units. These limits apply per checkout. We may limit daily orders per person.

Can I purchase in large quantities to resell in my liquor store?

Yes, you can opt for resale programs with exclusive offers for retail and liquor stores.

How can I find out more about resale programs?

You can send us a message at contact@spacewine.io indicating your name or company.

I do not live in any of the countries on your list. Can I order online?

Currently, we only accept orders from residents who live in the countries that are on the shipping list in our Terms.

How can I know when you are going to launch a new collection?

Our collections do not have set release dates. Follow us on our social networks and activate alerts to receive information about the launch of new collections.

When are particular items released?

Most of our items do not have set release dates. Follow us on our social networks and activate alerts. From there you can receive information every time we launch a product.

Do you re-stock your inventory?

On occasion, we will restock our inventory. Be sure to check back on our site frequently to see if the item you want has been restocked.

Can I order other items that are out of stock?

Some of our items may be temporarily out of stock. Permanent collection products may be made available again upon request. However, the Limited Editions that have already sold out will not be available for order. If you wish to order an out-of-stock item, you can contact us through our contact form or send an email to:  contact@spacewine.io

Where do you ship and how much does it cost?

To ensure the best shipping experience for our global customers, we work with a network of recognized shipping companies. Shipping companies are selected based on the customer’s location, prioritizing local carriers to avoid additional charges for customs taxes. The cost of shipping with its tax is already included in the price of the products. For more information, see our Terms.

When my order arrive?

We appreciate your patience while we process your order. Your order will be verified and shipped within 3 to 5 business days. Delivery will take an additional 7 to 10 business days. In total, you can expect to receive your order within 10-15 business days after purchasing.

Why do my billing and shipping addresses have to match?

To ensure a secure shopping experience, your billing and shipping addresses must match. This measure helps us prevent credit card fraud.

Do I have to pay any tax on my orders?

All purchase taxes and shipping taxes are included in the prices shown on the online store.

Will I be charged customs taxes on orders?

We will not charge you any additional tax or customs. Depending on where you live, you may be charged customs or import taxes by your local authority. We work with local carriers to avoid, as far as possible but not definitively, additional surcharges that arise on their shipments. We are not responsible for any import duties or customs taxes, and this is the sole responsibility of the buyer.

I changed my mind. Can I get a refund or make an exchange?

We will gladly replace an item only if it is damaged due to a factory defect. In that case, free replacement is offered if you contact us within three (3) days of product delivery.

No exchanges or refunds are allowed whether due to shipping damage, if you ordered the wrong item, wrong size, wrong color, or simply changed your mind.

I placed a successful order, but why haven’t I received a confirmation email yet?

During times of high demand, confirmation email delivery may take a little longer. If you haven’t received it within an hour, check your spam folder. If you think you have entered an incorrect email, contact us through the contact form with your order number and last name so we can resend it to you.

Can I contact you directly if I have any questions?

Please email contact@spacewine.io if you have any questions about your order.

I added an item to my cart, but somehow it’s already out of stock.

Products on our site are sold on a “first-come, first-served” basis. While you are in the checkout process, another customer may have completed the purchase of the last available item.

Do you offer gift cards?

We do not offer gift cards through the web store; however, you can opt for promotion coupons by following us on our social networks and social networks.

Can you send me a bottle of Space Wine?

We can only send you a bottle of Space Wine if you are an astronaut in space. 😊

However, if you are an Earthling, you can become a Space Wine ambassador on Earth. Get any of our products and share them on your social networks to opt for coupons and exclusive offers. 

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